The Impact of Effective Communication Skills on Employee Behavior: A Comparative Study of Two Leaders

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ASSIGNMENT INSTRUCTIONS:

Explain the impact of effective communication skills on employee behavior by comparing two leaders with whom you are familiar in either your personal or professional life. Alternatively, you may choose two leaders whom you have researched.
Describe in general how these two leaders affect employee behavior through their use of communication skills.
Briefly explain the many forms of communication used by top leaders in the modern organization to communicate to and influence the organization.
Do these leaders use multiple forms of communication in the organization, and how does that affect the behaviors of others?
Based on what you have learned in the module, do you find the leadership style of each leader as more autocratic or participative?
How is this style demonstrated in that leader’s communication?
Are there times when one style is more effective than the other? Explain.

HOW TO WORK ON THIS ASSIGNMENT (EXAMPLE ESSAY / DRAFT)

Effective communication is essential in any organization, as it enables leaders to convey messages, build relationships, and influence employee behavior. In this essay, I will compare two leaders whom I have researched to explain the impact of effective communication skills on employee behavior.

The first leader is Jeff Bezos, the founder and former CEO of Amazon, and the second leader is Satya Nadella, the CEO of Microsoft. Both leaders have different communication styles, which have a significant impact on employee behavior.

Jeff Bezos is known for his direct communication style, which is often described as assertive and even confrontational. He communicates with his employees through emails and online messages, which are often clear and concise. This directness is reflected in Amazon’s management style, which emphasizes customer satisfaction and efficiency. As a result, Amazon employees are highly motivated to deliver results, even in high-pressure situations.

On the other hand, Satya Nadella’s communication style is more collaborative and empathetic. He focuses on building relationships with employees and creating a culture of trust and respect. He uses various forms of communication, including email, video conferences, and face-to-face meetings, to connect with employees at all levels of the organization. This approach has helped to build a strong sense of community within Microsoft and has led to increased employee engagement and productivity.

Modern leaders use various forms of communication to influence employee behavior, including verbal and nonverbal communication, written communication, and digital communication. Verbal communication includes face-to-face meetings, video conferences, and phone calls, while nonverbal communication includes body language and tone of voice. Written communication includes emails, memos, and reports, while digital communication includes social media, instant messaging, and video conferencing.

Both leaders use multiple forms of communication to influence employee behavior. Jeff Bezos uses email and online messaging to communicate with employees, while Satya Nadella uses a variety of communication methods, including video.

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