Maximizing Training Effectiveness: Exploring the Potential of Blended Learning and Effective Evaluation Methods for Your Organization

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Blended learning combines online learning, face-to-face instruction, and other instructional methods. Blended learning courses provide learners with the positive features of both face-to-face instruction and technology-based delivery while minimizing the negative features of each. Considering the organization you identified in week one, would you recommend blended learning for this organization? Explain your decision in detail.
Training Evaluation
This chapter provides an overview of how to evaluate training programs, including the types of outcomes that need to be measured and the types of evaluation designs available. The chapter highlights the importance of evaluating whether the training has accomplished its objectives and, particularly, whether job performance and organizational results have improved as a result. Formative and summative evaluations are discussed and compared, and the process of evaluating training is outlined and outcomes used to evaluate training are described in detail. In an environment of accountability, expertise in assessing the effectiveness of training from multiple perspectives is invaluable.
Explain why evaluation is important.
Identify and choose outcomes to evaluate a training program.
Discuss the process used to plan and implement a good training evaluation.
Discuss the strengths and weaknesses of different evaluation designs.
Choose the appropriate evaluation design based on the characteristics of the company and the importance and purpose of the training.
Conduct a cost-benefit analysis for a training program.
Explain the role of big data, workforce analytics, and dashboards in determining the value of training practices.
Training effectiveness refers to the benefits that the company and trainees experience as a result of training. Benefits for the trainees include learning new knowledge, skills, and behaviors. Potential benefits for the company include increased sales, improved quality, and more satisfied customers.
Training evaluation refers to the process of collecting data regarding outcomes needed to determine whether training is effective.
Training outcomes, or criteria, refer to measures that the trainer and the company use to evaluate training programs.


Blended learning has become a popular approach to training delivery, combining face-to-face instruction with online learning to provide learners with the best of both worlds. Whether or not to recommend blended learning for a specific organization depends on the company’s unique characteristics, training goals, and learner needs.

In the case of the organization identified in week one, blended learning may be a suitable approach. This is because the organization has employees located in different parts of the world, making it difficult to provide face-to-face training to all employees. Blended learning, with its flexibility and convenience, can help overcome this challenge.

However, it is important to note that blended learning is not a one-size-fits-all solution. Before recommending blended learning, it is crucial to conduct a thorough evaluation of the organization’s training needs and resources. This is where training evaluation comes in.

The objectives of training evaluation include explaining the importance of evaluation, identifying and choosing outcomes to evaluate, discussing the process of planning and implementing a good evaluation, and choosing the appropriate evaluation design based on the characteristics of the company and the importance and purpose of the training. Additionally, training evaluation involves conducting a cost-benefit analysis for the training program and using big data, workforce analytics, and dashboards to determine the value of training practices.

Ultimately, the effectiveness of a training program, whether blended or not, depends on the extent to which it meets the organization’s training goals and improves job performance and organizational results. With a well-planned and well-executed evaluation process, the organization can determine whether blended learning is the right approach and make informed decisions to improve the effectiveness of its training programs.

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