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HTHS301 – Health Services Management l
Week 4 Assessment Directions and Rubric
This Assessment is worth 10% of your grade.
Due by the end of Week 4 at 11:59 pm, ET.
Completing this Assessment will help you to meet the following:
• Develop an understanding of and implementation strategies for motivation and conflict resolution in health care
• Articulate the function and importance of human resources management.
• Identify issues in staffing and organization of health care personnel.
• Identify future trends in legal, regulatory, and ethical issues
• Analyze and apply contemporary knowledge and skill sets to work and problem solve effectively in managerial/leadership capacity and health services setting
Whether in a skilled nursing facility, a private medical practice, a hospital, or a health care company, a health care manager plays an essential role. Health care managers deal with the business side of medicine, providing the support their employers need in order to deliver the best health care available.
Health care administrators are entrusted with numerous major responsibilities which often include; recognizing the trends and challenges in health care delivery, managing human resources, identifying and resolving staffing issues, and motivating employees and managing issues of conflict.
This Assessment has two parts (Part 1 and Part 2) which must be completed:
Write an 850-word report that evaluates the role of a health manager in promoting the delivery of health services in one of the following health care settings:
• Nursing home or skilled nursing facility,
• Outpatient facility, such as a physician’s office or urgent care clinic,
• Hospital department (i.e. laboratory, radiology department, surgery department, emergency department, etc.).
From the perspective of a health manager, the following must be included in the report:
• Identify a health care setting from the list provided
• Describe the role the health care manager may have in managing human resources in the chosen healthcare setting and include:
o Hiring and termination responsibilities of the healthcare manager
o Staffing and organizational strategies the healthcare manager might use to achieve better outcomes
o The health care managers’ role in staff education
o Tactics a healthcare manager might use to increase employee engagement and increase motivation
• Describe at least one method to manage conflict in the workplace
o Hint – Conflict resolution is a necessary task for the health care manager. Conflicts may exist between staff, between physicians and staff, between the staff and the patient or patient’s family. The conflicts may range from disagreements to major controversies that may lead to lawsuits or violence. Conflicts have an adverse effect on productivity, morale, and patient care. They may result in high employee turnover, decrease staff involvement, and affect productivity
Format the document per APA guidelines. Include at least three scholarly references and in-text citations.
Using the provided template complete each section of the chart for the health setting you selected in Part 1. An example is supplied to give an idea of the expectations, do not include the provided example as part of the completed chart assignment.
Trend in Healthcare List Three Examples for each Trend Describe Briefly One of the Examples for each Trend
Ethical End-of-life issues
End-of-life issues will increase in importance as the population ages. The decision-making process, as well as the financing that pays for end-of-life care will need to be addressed. Issues needing focus may include autonomous decision making, importance of advance directives, and restricting care in futile treatments.
HTHS301 Report Analysis Grading Rubric
Criteria Meets Expectations Average Needs Improvement Points
70 points 63 – 70 points
Identifies health setting from the list provided. Explains role the health care manager may have in managing human resources to include hiring and termination responsibilities,
staffing and organizational strategies used to achieve better outcomes, managers’ role in staff education, and tactics used to increase employee engagement and motivation.
Describes at least one method to manage conflict in the workplace. Provides at least 3 scholarly references and citations; word count is minimum of 850 words. 49 – 62 points
Identifies health setting from the list provided. Some elements may be missing which include the role of the health manager in managing human resources, such as hiring and termination responsibilities, staffing and organizational strategies used to achieve better outcomes, role in staff education, and tactics to increase employee engagement and motivation.
Describes at least one method to manage conflict in the workplace. Provides two scholarly references and citations. Word count is 750 to 849 words. 0 – 48 points
Demonstrates a limited ability to define the role of the health manager in a health setting. Many elements missing which may include role of the health manager in managing human resources, such as hiring and termination responsibilities, staffing and organizational strategies used to achieve better outcomes, role in staff education, and tactics to increase employee engagement and motivation, and/or
describes one method to manage conflict in the workplace. Provides 0-1 scholarly reference and citations. Word count is below 750 words.
20 points 20 points
Chart is filled out in its entirety with three examples given for each healthcare trend; provides a description of one example for each healthcare trend. 15 – 19 points
Provides two to three examples for each healthcare trend; describes one example for each healthcare trend. 0 – 14 points
Provides one to two examples for each healthcare trend; and/or describes one example for each healthcare trend.
10 points 9 – 10 points
Document formatted per APA guidelines; 0-1 spelling and/or grammatical errors. 7 – 8 points
Document formatted per APA guidelines with 1-2 formatting errors; 2-5 spelling and/or grammatical errors. 0 – 6 points
More than 2 APA formatting errors; more than 5 spelling and/or grammatical errors.
Instructor Comments: Total Points:
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