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ASSIGNMENT INSTRUCTIONS:
Competency
Develop strategies to engage healthcare staff in quality improvement initiatives.
Student Success Criteria
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Scenario
Being a member of the quality team, you are working with a member of HR to create a quality improvement strategy and training for the hospital. This training will engage the healthcare staff in promoting diversity and inclusion in healthcare to improve patient satisfaction and employee satisfaction.
Instructions
Develop a PowerPoint presentation (using speaker notes for each slide or voiceover narration) that will be presented to the Director of Quality. Include the following information in the training:
Devise one quality improvement goal and one objective addressing cultural competence in healthcare for the hospital
Develop three initiatives to meet the objective within the next year.
Select one initiative and create a staff training that can be implemented within the next 30 days. The training should include:
An analysis of the growing need for diversity awareness and inclusion
Discuss the value of cultural competence in healthcare quality improvement
Evaluate the relationship of patient satisfaction and employee satisfaction related to diversity awareness and inclusion
A training activity related to cultural competence and quality improvement
HOW TO WORK ON THIS ASSIGNMENT (EXAMPLE ESSAY/DRAFT)
Introduction: The healthcare industry is constantly evolving, and it’s crucial for healthcare organizations to strive for excellence in providing quality care to their patients. One important aspect of quality care is cultural competence, which is the ability of healthcare staff to understand and respect the cultural and ethnic differences of their patients. In this presentation, we will outline a quality improvement strategy and training aimed at engaging healthcare staff in promoting diversity and inclusion in healthcare to improve patient satisfaction and employee satisfaction.
Quality Improvement Goal and Objective: The quality improvement goal for the hospital is to ensure that all patients receive culturally competent care that meets their individual needs. The objective is to address cultural competence in healthcare by devising and implementing initiatives that promote diversity and inclusion in the workplace.
Initiatives:
- Diversity and Inclusion Training: All healthcare staff will receive mandatory training on diversity and inclusion, which will include information on the importance of cultural competence in healthcare.
- Employee Resource Groups: The hospital will establish employee resource groups to promote a supportive and inclusive workplace culture, where staff can network and share experiences.
- Patient Feedback: The hospital will gather patient feedback on their experiences and use the information to make necessary improvements in providing culturally competent care.
30-Day Training: For the 30-day training, we will focus on the first initiative, diversity and inclusion training. The training will include the following components:
- Analysis of the growing need for diversity awareness and inclusion: This will involve discussing the changing demographics of the patient population and the importance of understanding and respecting cultural differences.
- Discuss the value of cultural competence in healthcare quality improvement: The training will emphasize the positive impact that cultural competence can have on patient satisfaction and employee satisfaction.
- Evaluate the relationship of patient satisfaction and employee satisfaction related to diversity awareness and inclusion: This will involve discussing the correlation between cultural competence and improved patient satisfaction and employee satisfaction.
- Training activity related to cultural competence and quality improvement: The training will include a hands-on activity that will help staff understand the importance of cultural competence in providing quality care.
Conclusion: In conclusion, promoting diversity and inclusion in healthcare is crucial in providing culturally competent care to patients and improving patient satisfaction and employee satisfaction. The quality improvement strategy and training outlined in this presentation will help engage healthcare staff in promoting cultural competence and will lead to a more inclusive and supportive workplace culture.
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